What does GuidedView do for a mortgage team?
GuidedView is a screen-sharing app for help over the phone. For a loan officer or processor, it solves a familiar problem: the borrower is on the call, the condition is still open, and nobody can see what is on the borrower's screen. The lender sends a one-time invitation by text or email from the GuidedView portal. The borrower opens it on the device they are using (the free GuidedView app on an iPhone, iPad or Android phone, or a supported desktop browser with no download), confirms they are on a call with the sender, and approves sharing. The lender then sees that screen live in a browser while both people keep talking on the phone. GuidedView is view-only. The borrower uploads, consents, signs and links accounts themselves, and taps Pause before entering bank credentials or other private information.
Which borrower tasks slow a loan file down?
| Task | Common snag | What seeing the screen changes |
|---|---|---|
| Uploading to the borrower portal | Pay stubs saved as photos, a statement stuck in an email attachment, the wrong file picked from Downloads | You see which file they choose and confirm it went to the right condition |
| E-consent and e-disclosures | The borrower cannot find the disclosure email or misses the consent step before the documents open | You see exactly which screen they are on and where the next button is |
| E-signing | Missed initials, a signing session that timed out, a zoomed-out page on a phone | You spot the unfinished field in seconds |
| Account linking for asset verification | Choosing the right bank, multi-factor prompts, picking which accounts to share | The borrower pauses for the login, then you confirm the right accounts were selected |
| Statements from a bank app | Finding the statements menu, exporting a full PDF instead of a screenshot | You guide them to the statement list without seeing their credentials |
How do you handle bank logins during account linking?
Account linking for asset verification typically means the borrower signs in to their bank inside a connection window. That is exactly where you should not be watching. A simple sequence keeps it clean:
- Pause before the bank list
Ask the borrower to tap Pause when the screen asks them to search for or choose their bank.
- Borrower signs in privately
They enter their username, password and any verification code with sharing paused. You see nothing.
- Borrower resumes
Once the connection asks which accounts to share, they resume so you can confirm they picked the checking, savings or investment accounts the file needs.
- Confirm in your systems
Check the result in your loan origination system or verification vendor, as you normally would.
Tell borrowers up front that you will never ask for their bank password or a verification code. It makes the pause feel routine instead of suspicious.
Example: a processor clearing a bank statement condition
A processor needs two full months of statements, and the borrower keeps uploading screenshots. On the call, the processor texts a GuidedView invitation. The borrower approves sharing on their phone, then pauses while opening the bank app and signing in. After resuming, they are on the account screen, and the processor tells them where to find statements and how to export the full PDF. The borrower then opens the lender's portal, and the processor watches them attach the PDF to the right condition. That can settle the condition in one call instead of another round of emails.
Does screen sharing change your disclosure or compliance obligations?
No, and GuidedView does not offer compliance advice. It does not replace the borrower's e-sign consent, disclosures such as the Loan Estimate, investor or lender requirements, your information security policies, or any call-recording rules that apply to your company. Confirm with your compliance team before adding screen sharing to borrower calls.
- No recordings. GuidedView does not record or store screen video, so it creates no new copies of borrower documents.
- View-only. Borrowers make every selection and signature themselves.
- One-time links. Each invitation works once, unused ones expire after 30 minutes, and only the sender can view the session.
More detail is on our security page.
Can a loan officer use it away from the desk?
Yes. The lender can watch in a modern browser on a phone or computer, so a loan officer between appointments can still see a borrower's screen from a cell phone. Any combination works: borrower on a phone and loan officer on a laptop, or both on phones. Each GuidedView account is $29.99 a month. See how it works or start an account.
Questions
Can I upload documents for the borrower?
No. GuidedView is view-only, so the borrower chooses and uploads every file. You watch and tell them which file and which condition, which also keeps the borrower in control of their own documents.
Does GuidedView connect to our loan origination system?
No. GuidedView has no integrations. It shows the borrower's screen, whatever app or website is on it, and runs in a browser next to the systems you already use. Conditions, documents and notes stay in your own systems.
Will I see the borrower's bank password?
Not if the borrower pauses first, which you should ask for before any bank login. While paused you see nothing, and only the borrower can resume. GuidedView does not record the session either way.
Do borrowers need to install anything?
On an iPhone, iPad or Android phone, they install the free GuidedView app from the invitation. On a computer, the invitation opens in a supported desktop browser with no download. Borrowers never create an account.
Can we use it with borrowers outside the United States?
GuidedView is available in the United States. The iPhone app is on the US App Store, and text invitations go to US phone numbers, so it is built for borrowers in the US.
Sources
Third-party details were checked against these pages as of November 2, 2026. Products change, so confirm current pricing and features with each vendor.