GuidedView vs TeamViewer: full remote control, or a clear view during the call

At a glance

What is TeamViewer?

TeamViewer is a remote access and remote control platform from TeamViewer SE. A licensed expert connects to a customer's computer or mobile device, sees the screen, and on computers can take full control of the mouse and keyboard. Customers join through TeamViewer QuickSupport, a small app for Windows, macOS, iPhone, iPad and Android, by opening a session link or entering a session code. TeamViewer also supports unattended access, so an IT team can reach up to 200 managed devices on the Business plan without anyone sitting at them. Higher tiers and add-ons cover device monitoring, asset management, endpoint protection, mobile device management and integrations such as ServiceNow, Zendesk and Jamf. File transfer, remote printing, switching sides and custom branding are part of the toolset. TeamViewer is built for IT departments and managed service providers that look after many Windows, macOS and Linux computers and other devices, and that is where its depth pays off.

Can TeamViewer see or control an iPhone screen?

TeamViewer can show you an iPhone or iPad screen, but it cannot control one. TeamViewer's own knowledge base states that 'iOS does not allow the remote controlling of any iOS device.' The customer installs TeamViewer QuickSupport from the App Store and shares the screen through Apple's screen broadcast, and the expert watches and talks them through each step.

On the Business plan, mobile device support is a paid add-on that raises Business from US$50.90 to US$63.85 per month, billed yearly (as of November 2026). For a team that mostly helps people on iPhones, that means paying for remote control features the iPhone itself does not allow.

GuidedView is view-only on every device, iPhone included, by design. The customer opens your invitation in the free GuidedView app, confirms they are on a call with you, and approves Apple's screen broadcast prompt, and Apple's own recording indicator stays visible while they share. For iPhone help, the result matches TeamViewer: you watch and guide while the customer taps. More detail: can you remotely control an iPhone?

What about Android phones and computers?

This is where TeamViewer is stronger. On Android, QuickSupport can hand over control on devices that have a manufacturer-specific add-on or TeamViewer's Universal Add-On, which needs Android 7 or newer and is enabled as an accessibility service. Devices without a compatible add-on show the message 'This device supports screen sharing only.'

On Windows and macOS, the customer opens a session link or enters a session code and, if TeamViewer is not installed, downloads and runs QuickSupport. The expert then has full remote control, file transfer and the rest of TeamViewer's toolset. TeamViewer does not document a browser-only way for a customer to join.

GuidedView keeps computers simple in a different way: the customer shares from a supported desktop browser with no download, and the browser asks which screen or window to share. You see it, but you do not control it. If your fixes require hands on the keyboard from your end, TeamViewer is the better tool.

Which is easier for a customer who is already on the phone?

TeamViewer has no built-in phone line. Sessions run inside the TeamViewer apps, and Business and higher plans list a Google Meet integration. You can use TeamViewer alongside an ordinary phone call, but the customer still installs QuickSupport and finds the session code or link, and on Android may need to add and enable a control add-on.

GuidedView is built around the call you are already on. You send a one-time link by text or email from the portal, the customer opens it on the device they want to share, confirms they are on a call with you, and approves sharing. Nothing appears until they do. If they reach a password, verification code or payment screen, they tap Pause, you see nothing, and only they can resume. Each link works once, and unused invitations expire after 30 minutes. See how GuidedView works.

How does TeamViewer pricing compare with GuidedView?

TeamViewer bills annually; the monthly figure is the yearly price divided by 12. Subscriptions renew every 12 months unless canceled at least 28 days before the term ends. TeamViewer is free for personal, non-commercial use only, so a business helping its customers needs a paid license. Premium and Corporate tiers list higher public prices, and the Tensor enterprise tier is sales-led.

GuidedView costs $29.99 per account per month, billed monthly, and you can cancel anytime from the portal. Over a year, TeamViewer Business with mobile device support comes to US$766.20 before tax, against $359.88 for one GuidedView account. TeamViewer's price buys far more capability, so the real question is whether you need it. See GuidedView pricing.

Which should you choose?

Neither tool is better at everything. TeamViewer is a full IT toolkit. GuidedView does one job, showing you a screen during a support call, and keeps the customer's side short: open the link, confirm the call, approve sharing.

Can you use TeamViewer and GuidedView together?

Yes, and the split is natural. Keep TeamViewer for the computers and managed devices your technicians need to control or reach unattended. Use GuidedView when a customer calls about something on their phone, such as an app setup, an account screen or a form, and you only need to see what they see. If that fits your team, create a GuidedView account or browse other comparisons.