How to Share Your Android Screen With Support

How does Android screen sharing with support work?

Android screen sharing with a support agent runs through Android's built-in screen capture system, which Google calls media projection. Before an app can capture the screen, Android asks for your consent, and Google requires apps to ask again for every new sharing session. On newer Android versions that prompt offers a choice between one app and the entire screen. With a single app, only that app's content is shared; the status bar, navigation bar, notifications and other apps stay out of view. With the entire screen, the agent sees everything you see. Google has also said Android 15 hides private notification content and one-time passcodes in notifications during screen sharing. While a share is active, newer versions show a prominent chip in the status bar, and tapping it stops the share. On those versions, sharing also stops automatically when the screen locks.

Should you share a single app or the entire screen?

Single-app sharing first arrived on Pixel phones in an Android 14 update, and Google said Android 15 would bring it to other Android devices. Your prompt may look slightly different depending on the phone, and some apps ask Android for the entire display only, in which case you will not see the choice.

Choice	What the agent sees	Best when
A single app	Only the app you pick, without notifications, the status bar or other apps	The problem is inside one app and you want everything else private
Entire screen	Everything on your screen, including notifications unless Android hides them	The agent needs to follow you into Settings, the app store or several apps

Because only the chosen app is shared, the agent cannot see anything you open outside it. If the agent says your screen looks stuck, check that you are still in the app you picked, or start a new share with the entire screen. On an iPhone instead? See how to share your iPhone screen with support.

How do you share your Android screen with GuidedView?

GuidedView is free for customers and needs no account. Use it only when a business you are on the phone with sends you an invitation.

Open the invitation on your phone
Open the text message or email the agent just sent you, on the Android phone you want to share.
Use the free GuidedView app
The invitation uses the free GuidedView app for Android.
Confirm the call
Confirm you are on a call with the person who sent it, then choose Share. If you are not on that call right now, choose Decline.
Approve Android's prompt
Approve the system screen-sharing prompt. If Android asks, choose the entire screen, or the single app the agent needs to see.
Follow along by voice
Keep talking on your normal phone call. The agent watches and guides, and you do all the tapping and typing.
Pause or stop
Tap Pause before passwords, codes, payment details or other private information. While you are paused the agent sees nothing, and only you can resume. Tap Stop to end the session.

How do you stop sharing your Android screen?

In the app. In GuidedView, tap Stop. Other apps have their own control, such as Stop sharing in Google Meet.
From the status bar chip. Newer Android versions show a large chip in the status bar during any screen share, cast or recording. Tap it to stop.
By locking the phone. On those newer versions, locking the screen stops screen sharing automatically.

Sharing also ends if another app starts its own screen share. With GuidedView, the agent can send a fresh invitation if you need to start again. More troubleshooting tips are on the GuidedView support page.

What should you check before you share?

Confirm who you are talking to. The FTC says legitimate tech companies won't contact you by phone, email or text about a computer problem. If the call came out of the blue, hang up and call the company back at a number you look up yourself.
Share a single app for one-app problems. It keeps notifications and other apps out of view.
Silence notifications. If you share the entire screen, turn on Do Not Disturb so message previews do not pop up.
Pause before private entries. Pause or stop before passwords, one-time codes and card numbers.
Think twice about control apps. Sharing lets someone watch. Remote control apps and add-ons let someone operate your phone, which is a bigger decision to make only with a support team you contacted and trust.

Received an invitation and unsure? Read is GuidedView safe, or see how businesses should protect customer privacy during screen sharing.

Questions

Can a support agent control my Android phone through screen sharing?

Not through GuidedView, which is view-only: the agent watches and you tap. Some remote support tools can control certain Android phones with extra software. TeamViewer, for example, says control needs a manufacturer add-on or its universal add-on on Android 7 or newer, while its plain screen sharing works on Android 5.0 and up.

Why don't I see an option to share a single app?

Single-app sharing depends on your Android version and phone. Google introduced it on Pixel in an Android 14 update and said Android 15 would bring it to other devices. Some apps also request the entire display only. If you do not see the choice, you are sharing the entire screen.

Will the agent see my notifications?

If you share a single app, no: Android leaves notifications out. If you share the entire screen, notifications can appear, although Google says Android 15 hides private notification content and one-time passcodes during screen sharing. Turning on Do Not Disturb before you share is still the simplest protection.

My screen sharing stopped by itself. What happened?

On newer Android versions, sharing stops automatically when the screen locks, and it also stops if another app starts its own screen share. With GuidedView, ask the agent to send a new invitation, since each link works only once and cannot be reused.

Do I need an account to share my screen with GuidedView?

No. GuidedView is free for customers, with no account or sign-up. Only the business agent has an account. You use the free GuidedView app for Android and approve sharing when the agent sends you an invitation during your call.

Sources

Third-party details were checked against these pages as of November 2, 2026. Products change, so confirm current pricing and features with each vendor.