At a glance
| GuidedView | Fullview | |
|---|---|---|
| Best for | Seeing a customer's whole phone or computer screen during a phone call | SaaS support teams that want session replay plus co-browsing in their web app |
| What the customer installs | Free GuidedView app on iPhone, iPad or Android; nothing on a computer | Nothing; your web app includes the Fullview script |
| iPhone screen | View, with the free app | Your web app in a mobile browser, not the phone's screen |
| Android screen | View, with the free app | Your web app in a mobile browser, not the phone's screen |
| Computer screen | View, in the browser, no download | Your web app only, not the full screen |
| Remote control | No, view-only by design | Yes, agents can take control in your web app |
| Session recording | No, live only | Yes, automatic session replays |
| Works alongside a normal phone call | Yes, built for it | Not published; launched from the helpdesk ticket |
| Customer account needed | No | Not published (no downloads, links or codes) |
| Starting price (as of November 2026) | $29.99/month | Quote only |
What is Fullview?
Fullview is a support tool for SaaS companies that combines live co-browsing with automatic session replay. The business adds a lightweight script to the head of its web application, and that snippet installs Fullview's SDK. From then on, Fullview records user sessions in the background as replays that include console logs, network requests and JavaScript errors, and the business can restrict which pages are recorded. When a customer needs help, an agent can launch a co-browsing session from the helpdesk ticket in Zendesk, Intercom, Salesforce or HubSpot, with no downloads, links or codes for the customer. The agent can highlight content, guide navigation, or take control to fill out forms and adjust settings, and the customer can take control back instantly. Fullview says sessions are limited to the approved digital experience rather than the customer's full device. It is built for SaaS customer support teams that want to see what a user did and then help inside the product.
Session replay or live only: which do you need?
Fullview's replays are its standout feature for software teams. An agent can watch what a user did before they wrote in, with browser console and network data alongside, which helps support and engineering reproduce a bug without asking the customer to repeat it. Recording happens automatically, within the pages the business allows.
GuidedView does not record or store anything. A session exists only while the customer is sharing, and it starts only after the customer approves. When customers worry about being watched, or private details appear on screen, that live-only model is simple to explain. It also means GuidedView cannot help you investigate what happened yesterday. Read more about protecting customer privacy during screen sharing.
Can Fullview help when the problem is outside your web app?
No, by design. Fullview sees only the web application where its script is installed. If a customer cannot find your invitation email, is stuck on a browser prompt, or needs to change something on their computer, those screens are outside Fullview's view.
GuidedView shows whatever is on the screen or window the customer shares, so the agent can follow them from email to browser to your app. That helps with onboarding and first logins, when the trouble can start before the customer reaches your product. See screen sharing for SaaS customer support.
Does Fullview work on phones, and how does pricing compare?
Fullview's product FAQ says it supports co-browsing across major browsers, on desktop and mobile browser experiences, so a customer using your web app in a phone browser can be helped. If your product is a native iOS or Android app, confirm current support with Fullview directly. GuidedView works on the phone itself: the free GuidedView app shares the whole iPhone, iPad or Android screen, including any native app, website or setting.
Fullview prices by custom quote based on team size, session volume and helpdesk integration, and it advertises a 14-day free trial. GuidedView is $29.99 a month per account with one plan, billed monthly. For a small team the GuidedView cost is predictable; for a larger SaaS company that values replays, a Fullview quote may cover more of the support workflow.
Which should you choose?
Choose Fullview if
- Your product is a SaaS web app and most problems happen inside it
- You want session replays with console and network data for debugging
- Agents should take control to fill forms or change settings
- You want sessions launched from Zendesk, Intercom, Salesforce or HubSpot
Choose GuidedView if
- Customers get stuck before or outside your app, in email, browsers or phone settings
- You want nothing recorded, and sharing only after the customer approves
- You need to see native phone screens on iPhone and Android
- You want a published price and no code to install
The choice comes down to whether you want a record of what happened inside your product or a live view of the customer's device right now. If it is the second, you can sign up and send your first invitation from the portal.
Can a SaaS team use both?
Yes. A team might keep Fullview for ticket and chat support inside its web app, where replays and agent control save time, and use GuidedView when a customer calls and the problem is on their phone or outside the product. The two do not connect to each other, so agents pick the one that fits each conversation.
Questions
Does Fullview record every session?
Fullview says every user session is recorded automatically in the background as a session replay with console and network data, and the pages recorded can be restricted. GuidedView does not record; sessions are live only and begin only when the customer approves sharing.
Does the customer have to install anything for Fullview?
No. Fullview's script is already part of your web app, and Fullview says there are no downloads, links or codes for customers. With GuidedView, phone users install the free GuidedView app the first time, and computer users share from a supported browser with no download.
Can Fullview see a customer's whole screen?
No. Fullview says sessions are limited to the approved digital experience, rather than the customer's full device. GuidedView shows the full screen or window the customer chooses to share, which is broader, and is why GuidedView gives the customer a Pause button for private steps.
Can Fullview's agents take control?
Yes. Fullview says agents can securely take control to complete tasks on the customer's behalf, such as filling out forms or adjusting settings, and customers can regain control instantly. GuidedView agents cannot control the screen; they guide by voice on the phone while the customer taps.
Which is better for app developers?
If your product is a web app and you want to reproduce bugs, Fullview's replays with console and network logs are built for that. If you support a native iOS or Android app and need to see the phone itself during a call, GuidedView shows the whole device screen. See GuidedView for app developers.
Sources
Third-party details were checked against these pages as of November 2, 2026. Products change, so confirm current pricing and features with each vendor.