How do life insurance agents use screen sharing on phone sales?
When a life insurance application is taken over the phone, the last steps happen on the applicant's own device: opening a signing email, reviewing answers and signing electronically, sometimes with an applicant the agent has never met in person. GuidedView is a screen-sharing app that lets the agent see what the applicant sees during that call. The agent sends a one-time invitation by text or email. The applicant opens it on the phone, tablet or computer they are using, confirms they are on a call with the agent, and approves sharing. The agent then watches the screen live in a browser and talks the applicant through each page, from opening the signing email to the final confirmation. GuidedView is view-only, so the applicant types, checks and signs everything. For private steps such as a Social Security number or a bank routing number, the applicant taps Pause, and only the applicant can resume.
Where do phone e-applications usually stall?
Agents who sell by phone tend to lose applicants at the same few points, and almost none of them are about the policy. They are about the screen.
- The signing email is missing. It landed in spam or a promotions tab, or the applicant is checking a different inbox than the one on the application.
- The link opens somewhere unexpected. A tap in a long text thread opens a browser the applicant does not recognize, or a small preview instead of the document.
- Identity checks. Some signing flows ask the applicant to confirm personal details or enter a code before the document opens.
- Consent screens. Many signing flows ask the applicant to agree to do business electronically first, and that checkbox is easy to miss on a small screen.
- Signature and initial fields. The applicant scrolls past a required initial and cannot finish.
- The premium draft page. Routing and account numbers, the draft date, and an account holder name that does not match the application.
When you can see the screen, each of these takes one sentence of direction instead of five minutes of guessing.
Example: a final expense applicant signing on a cell phone
Final expense applicants are often seniors, and they may be signing on the same cell phone they are talking on. A typical call goes like this:
- Set expectations
Tell the applicant you will text a link that lets you see their screen, that you cannot touch anything, and that they can pause at any time.
- Switch to speaker
Ask them to put the call on speaker so they can hear you while looking at the screen.
- Open GuidedView
They tap the text invitation. On an iPhone it opens the free GuidedView app, or the App Store first; after installing, they go back to your text and tap the link again. On Android it opens the free Android app. They confirm the call, tap Share and accept the phone's sharing prompt.
- Find the signing email
With the screen live, you watch them open their email and find the message from the carrier or the e-signature provider.
- Review and sign
They read the disclosures, check the consent box and sign each field while you tell them where they are on the page.
- Pause for the bank draft
Before the routing and account numbers, they tap Pause. When they resume, you confirm the submission screen together and end the session.
Who is responsible for disclosures and consent?
GuidedView does not replace the e-signature provider's disclosures or consent, the carrier's application requirements, or any call-recording or regulatory requirement that applies to your sales. The applicant still reads and accepts every disclosure on their own screen. Confirm your carrier's and agency's rules before using screen sharing on applications.
Because GuidedView is view-only, the applicant's answers and signature stay their own. Avoid telling an applicant to skip a disclosure just because you can see they reached it. The point of seeing the screen is to help them find things, not to hurry them past them. Our guide to protecting customer privacy during screen sharing covers good habits.
When should an applicant tap Pause?
| Step | Why pause | What to say |
|---|---|---|
| Social Security number | Identity data the agent does not need to see on screen | 'Go ahead and tap Pause, type your number, then resume.' |
| Bank routing and account numbers | Payment details for the premium draft | 'Pause now. I'll wait until you're back on the review page.' |
| Driver's license number | Identity data some applications request | 'Same as before, pause first.' |
| Email or bank passwords | No one helping them should ever see a password | 'I never need your password. Pause while you sign in.' |
| Verification codes | Codes prove the applicant's identity | 'Don't read me that code. Pause, enter it, then resume.' |
While paused, you see nothing. Only the applicant can resume, and Stop ends the session completely.
How do I start using it on applications?
Sign up, subscribe at $29.99 a month and send an invitation from the portal on your next application call. There is nothing to connect to your carrier or e-signature provider, because the applicant shares their screen rather than a specific website. Our e-signature walkthrough guide covers the call in more detail, and pricing explains the single plan. When you are ready, create your account.
Questions
Can I sign the application for the applicant?
No. GuidedView is view-only and has no way to type, tap or sign on the applicant's device. The applicant signs every field themselves while you guide them. Follow your carrier's rules on who may complete and sign each part of the application.
Does it work with any e-signature provider?
Yes, in the way that matters. GuidedView shows whatever is on the applicant's screen, whether that is a carrier's own e-app, an e-signature email or a bank's website. There is no integration to set up and nothing to change in your carrier's process.
Will I see the applicant's Social Security number?
Not if they pause first. While a session is paused the agent sees nothing, and only the applicant can resume. If they type it without pausing, it is visible live but not recorded, because GuidedView does not record or store screen video.
What if the applicant has no smartphone?
They can share a computer screen instead. Send the invitation by email, and it opens in a supported desktop browser with no download while you keep talking on any phone, including a landline.
Does GuidedView keep a copy of the application?
No. GuidedView sessions are live only, and GuidedView does not record or store screen video, so no video of the application is kept after the session ends. Your carrier's systems remain the record of what was submitted.